Not only is charging a fee over and above the fare a violation of local bylaws, it is also a technical violation of the Credit Card Agreement set forth by the credit card company (MasterCard) So, if you have been charged this surcharge, be sure to lodge a complaint.
Cabs with credit card fees break bylaws
Last Updated:
Thursday, September 16, 2010 | 6:54 AM ET
At least three major cab companies in Toronto charge customers a user fee if they pay with a credit card, a practice that the city says violates municipal bylaws.
Three Toronto taxi companies say they ask customers who pay with credit cards to also hand over an extra fee.
CBC News contacted a number of Toronto’s largest cab companies and three admitted applying an additional charge — known either as a “network” or “transaction” fee — to bills paid with a Visa or MasterCard credit card:
- Co-op Cabs charge 25 cents per credit card transaction.
- Maple Leaf Taxi charges 50 cents per transaction.
- Crown Taxi charges $1 per transaction.
Management at each of those three companies did not respond to queries about why they were adding those fees to metered fares.
Bruce Robertson, the director of Toronto’s licensing and standards division, said news of the fees came as a surprise to him.
“It’s not authorized under the city’s bylaws to charge anything more than what’s on the meter,” he said. “Now that it’s been brought to my attention, I’ll have my inspectors look into it. And on an individual basis we would consider that to be an overcharge.”
The general manager of Beck Taxi said her company doesn’t ask customers to pay a credit card service charge, adding it would be bad for business.
“I’ll use the analogy of going into a restaurant. If I were to pay for my meal with my Visa card and I was told there would be an extra fee for using my Visa, I would be very upset,” said Gayle Beck-Souter.
MasterCard Canada is also taking issue with the fee.
“MasterCard is unaware of this particular additional fee, however a ‘network fee’ added to a customer’s payment would be considered a surcharge,” the company said in a written statement to CBC News.
“A merchant who accepts MasterCard and then subsequently surcharges a customer who opts to pay with their MasterCard is technically violating the rules of their agreement.”
Meanwhile, Robertson is advising anyone who is charged extra to contact Toronto’s licensing department to lodge a complaint. Cab companies who are found to be taking in more than the fare as indicated on the meter could be fined, he said.



